Shipping & FAQ
We ship all orders with Austrian Post, unless that is not possible, in which case we use DHL. International shipments are handed over to the respective national postal service for final delivery.
Shipping times are approximate business-day transit times provided by Austrian Post. Customs clearance and local import procedures may result in additional delays. Orders are usually posted within 3 business days.
| Region | Shipping Cost | Shipping Time | Free Shipping |
|---|---|---|---|
| Austria | €15 | 2–5 business days | Above €250 |
| EU | €25 | 5–10 business days | Above €250 |
| Europe (non-EU) | €25 | 5–10 business days | Above €250 |
| World | €60 | 7–14 business days | Not available |
We currently don't ship to the following countries:
- Russia
- Belarus
FAQ
Who is behind Boutique Monique?
Boutique Monique is run by Monika Menzinger, a dance dress and costume designer by trade. The shop offers a curated selection of designer fashion and accessories. Until August 2026, the shop was called 'DoubleDance', before we opened our larger shop, which is now Boutique Monique.
Where are you based?
We are based just outside Vienna, Austria, in a small village called Franzensdorf in the Marchfeld region of Austria.
Are all items authentic?
Yes, all items are authentic and were acquired from brand and outlet stores. We can provide documentation showing where the items were purchased and proof of authenticity.
Are the products new?
Yes, all items are new, with tags.
Do you have a physical store?
Boutique Monique is an online shop and does not currently operate a physical store.
Do you ship internationally?
Yes. We ship to Austria, the EU and selected countries worldwide. Available destinations and shipping costs are shown in our shipping information and at checkout.
How much does shipping cost?
Shipping costs depend on the destination and starts at 15€. For many countries, free shipping is available above 250€.
Can I track my order?
Yes. Once your order has been shipped, you will receive tracking information by email.
Will I have to pay customs or import duties?
For deliveries outside the EU, customs duties, import taxes or other local charges may apply. These charges are determined by the destination country and are the responsibility of the customer.
Can I return an item?
Yes. Consumers in the EU have a 14-day right of withdrawal for online purchases, subject to the applicable legal exceptions.
Who pays for return shipping?
Return shipping costs are generally paid by the customer unless the item is faulty or we have sent the wrong item.
What if my item arrives damaged or incorrect?
Please contact us as soon as possible at mail@boutiquemonique.com and include your order number and photos of the item/package. We will help you resolve the issue.
How can I contact you?
You can contact us at mail@boutiquemonique.com.